Returns and Refunds

Last updated 14 August 2026.

We want you to enjoy what you ordered. If something is wrong with it, we will make it right.

Food safety comes first

Token products are consumable beverages. For the safety of everyone we sell to, we cannot resell or restock a bottle once it has left our control, so we do not accept returns of opened bottles, and we do not ask you to ship bottles back to us.

That does not mean you are stuck. Everything below is handled by email, and where a refund or replacement is owed, we send it without asking for the bottle back.

Damaged, leaking or broken on arrival

Email sales@tokenbitters.com within 5 days of delivery with your order number and a photograph of the damage, including the shipping box. We will replace the affected bottles or refund them, whichever you prefer. Please keep the packaging until we have replied, as the courier may need to see it.

Wrong item, missing item, or a fault with the product

If we sent the wrong thing, left something out, or a bottle is off, email sales@tokenbitters.com within 30 days of delivery with your order number and a description. We will replace it or refund it.

Unopened bottles you simply changed your mind about

If your order is unopened and still sealed, email us within 14 days of delivery and we will arrange a return. The bottles must be unopened, undamaged and in their original packaging. Return delivery is at your cost, and the original delivery charge is not refunded.

We do not accept change-of-mind returns on opened bottles, on pre-order items after the batch has shipped, or on anything past 14 days.

Container deposits

Alberta container deposits charged on your order are refunded along with the product when we issue a refund. Deposits on bottles you keep are refundable at any Alberta bottle depot.

How refunds are issued

Approved refunds go back to your original payment method. We process them within 3 business days of approving them. Your bank or card issuer usually takes a further 5 to 10 business days to post the credit, which is outside our control.

If 10 business days have passed since we told you a refund was issued and you still cannot see it, email sales@tokenbitters.com and we will send you the transaction reference to give your bank.

Sale and clearance items

Items bought on sale are refunded on the same terms as anything else if they arrive damaged, are the wrong item, or are faulty. Change-of-mind returns are not available on clearance items, which are marked as final sale on the product page.

Gifts

If your order was sent as a gift, we can issue the refund as store credit to you rather than back to the purchaser. Tell us that when you email, and we will arrange it that way.