Cancellation policy

Last updated 14 August 2026.

This policy applies to pre-orders and any other purchase where you pay before the product is available to ship. It is offered by Token Bitters Ltd., 12526 126 Avenue NW, Edmonton, Alberta T5L 3C7.

What a pre-order is

A pre-order reserves a bottle from a batch that has not been produced or released yet. Pre-order items are clearly marked as such on the product page, along with the expected release window.

When you are charged

Pre-orders are charged in full at checkout, including GST and Alberta container deposits. Your card is not charged again when the order ships.

When it ships

Pre-orders ship when the batch is released. The expected release window is shown on the product page at the time you order. We email you when your order is on its way.

Production timelines can move. If the release is delayed beyond the window shown when you ordered, we will email you with the new date, and you may cancel for a full refund.

Cancelling

You may cancel a pre-order at any time before it is dispatched, for any reason, and receive a full refund including GST and container deposits.

To cancel, email sales@tokenbitters.com with your order number, or call (587) 416-2808. We confirm cancellations by email.

Once an order has been dispatched it can no longer be cancelled under this policy. Our Returns and Refunds policy applies from that point.

If we cannot fulfil

If we are unable to produce or supply a pre-ordered item, we will cancel the order and refund it in full. We will tell you by email as soon as we know.

How refunds are issued

Refunds go back to your original payment method. We process them within 3 business days of cancellation. Your bank or card issuer usually takes a further 5 to 10 business days to post the credit, which is outside our control.